58com Privacy Policy –
How We Handle Your Data

1. Who We Are

58com (operating at 58com.win) is an online entertainment platform offering casino games, sports betting, bingo, and related gaming products to adult players. When this Privacy Policy refers to "58com", "we", "us", or "our", it means the operator of the 58com platform.

As the operator of this platform, 58com acts as the data controller for personal information collected from registered users and visitors to the website. This means we determine the purposes for which your data is collected and the means by which it is processed.

This Privacy Policy applies to all users of the 58com website and mobile app, regardless of how they access the platform — whether through a desktop browser, mobile browser, or the downloadable app available via the Download page.

2. Data We Collect

58com collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information You Provide Directly:

• Registration data: When you create a 58com account, you provide your full name, date of birth, email address, mobile number, and chosen username.
• Identity verification: If you are asked to verify your identity — for example, during a withdrawal request or following a security review — you may be asked to provide a copy of a government-issued ID document such as a CNIC (Computerised National Identity Card).
• Payment information: When making deposits or withdrawals in PKR, you provide payment details associated with your JazzCash wallet, Easypaisa account, Raast-linked account, or bank account.
• Communications: If you contact our support team via live chat or email, we retain a record of that conversation for quality assurance and dispute resolution purposes.
• Responsible gaming requests: If you submit a self-exclusion request or set deposit limits, we record that request and the associated preferences.

Information Collected Automatically:

• Device and browser data: IP address, browser type and version, operating system, and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, and navigation patterns within the platform.
• Cookies and similar technologies: Session identifiers, preference cookies, and analytics data. See Section 6 for full details.

Summary of Data Types Collected:

3. How We Use Your Data

58com uses your personal data only for legitimate purposes directly related to operating the platform and providing services to you. We do not use your data for any purpose that is incompatible with the reasons it was originally collected.

• Account management: To create, maintain, and secure your 58com account, including verifying your identity and age at registration.
• Platform delivery: To allow you to access casino games, place sports bets on cricket, PSL, T20 matches, football, esports and other markets, play bingo, and use all other features of the platform.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods, and to maintain accurate financial records.
• Bonuses and promotions: To check eligibility for promotional offers, apply bonuses to your account, and monitor wagering progress.
• Customer support: To respond to your queries, investigate complaints, and resolve disputes effectively.
• Security and fraud prevention: To detect and prevent fraud, money laundering, bonus abuse, multiple account creation, and other prohibited activities outlined in our Terms and Conditions.
• Responsible gaming: To apply deposit limits, self-exclusion settings, session reminders, and other responsible gaming tools you have requested.
• Platform improvement: To analyse usage patterns in aggregate — not at an individual level — to understand how the platform is used and where it can be improved.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — information about relevant promotions.

4. Payment Data

All financial transactions on 58com are conducted in PKR. When you make a deposit or request a withdrawal, you interact with one of our supported payment providers — JazzCash, Easypaisa, Raast, or your bank. The actual processing of the payment is handled by those providers under their own privacy and security policies.

58com retains records of the transaction — the amount, date, payment method used, and the account identifier associated with that payment — for financial record-keeping, fraud prevention, and to process future withdrawals back to the correct account. We do not store your full mobile wallet PIN, bank account password, or any other authentication credentials belonging to your payment provider account.

Transaction records are retained for a minimum of five years from the date of the transaction to satisfy financial record-keeping requirements. After this period, financial records are reviewed and securely deleted or anonymised where they are no longer needed.

5. Sharing Your Data

58com does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. We share data only in the following limited circumstances:

• Payment providers: When you make a deposit or withdrawal, necessary transaction data is shared with the relevant payment provider (JazzCash, Easypaisa, Raast, or your bank) to process the payment.
• Game and software providers: Casino game providers may receive a session token or anonymised player identifier to deliver game content. They do not receive your full name, contact details, or payment information.
• Service providers: We use third-party services for functions such as platform hosting, analytics, and customer support tooling. These providers process data on our behalf and are contractually bound to handle it securely and only for the purposes we specify.
• Legal obligations: If we are required by applicable law, court order, or lawful authority to disclose certain personal data, we will comply with that requirement. Where legally permitted, we will notify you of such a disclosure.
• Fraud and security: In cases of suspected fraud, money laundering, or other serious violations, we may share relevant data with appropriate investigative bodies.
• Business transfers: If 58com undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and of any changes to this Privacy Policy that result from it.

6. Cookies & Tracking

58com uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can improve it. Cookies are small text files stored in your browser when you visit the platform.

Types of cookies used on 58com:

• Essential cookies: These are required for the platform to function. They manage your login session, keep you authenticated while you navigate, and maintain your account state. Without these, the platform cannot work. You cannot opt out of essential cookies.
• Preference cookies: These remember settings you have chosen — such as your preferred language, display settings, or notification preferences — so you do not have to reconfigure them every visit.
• Analytics cookies: These help us understand which pages and features are most used, where players encounter problems, and how navigation flows through the site. Analytics data is aggregated and does not identify you personally.
• Security cookies: These help detect and prevent fraudulent activity, multiple account creation from the same device, and other prohibited behaviour described in the Terms and Conditions.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling essential cookies will prevent you from logging into or using the platform. For detailed steps on managing cookies in your specific browser, refer to your browser's help documentation.

7. Data Retention

58com retains personal data for as long as your account is active and for a reasonable period thereafter, in line with the following principles:

• Active accounts: Personal data associated with your account is retained for the duration of your account's active status.
• Closed accounts: Following account closure, core account data and transaction records are retained for a minimum of five years to satisfy financial record-keeping obligations and to handle any subsequent disputes or investigations.
• Support communications: Customer support chat logs and email correspondence are retained for up to two years from the date of the last communication in a given thread.
• Analytics data: Aggregated, anonymised analytics data — from which you cannot be individually identified — may be retained indefinitely for the purpose of platform development.
• Self-exclusion records: If you have self-excluded, we retain a record of your self-exclusion for the duration of the exclusion period and for a reasonable period after it ends, to prevent inadvertent re-registration.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Security Measures

58com implements technical and organisational security measures appropriate to the nature of the data we process. These measures are designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

• All data transmitted between your browser or app and our servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored in hashed form — we do not store your password in plain text and cannot retrieve it if you forget it.
• Access to personal data within 58com's internal systems is restricted on a need-to-know basis, with role-based access controls.
• Our servers and infrastructure are hosted in facilities that implement physical and network security controls.
• We conduct periodic internal reviews of data access and security practices.

9. Your Rights

As a 58com user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat on the platform or via email at [email protected].

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of the request.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can update basic details such as your email address or mobile number directly from your account settings.
• Right to erasure: You can request deletion of your personal data. Where we are not legally required to retain it — for example, by financial record-keeping obligations — we will delete it. Some data linked to transaction history must be retained for the minimum five-year period regardless of this request.
• Right to restrict processing: In certain circumstances, you may ask us to restrict how we process your data — for example, while a dispute is being resolved.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You can object to your data being used for direct marketing purposes at any time. This will not affect essential account communications.

We will respond to all data rights requests within 30 days. In complex cases, we may extend this to 60 days, in which case we will notify you of the extension and the reason for it.

10. Children's Privacy

58com is strictly an adults-only platform. You must be at least 18 years of age to register an account and use the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that a person under the age of 18 has registered an account, we will immediately close that account, void any associated transactions, and delete the associated personal data as soon as practicable. If you believe a minor has registered on 58com, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use device-level parental controls and internet filtering software to prevent minors from accessing online gaming and betting platforms. Visit our Responsible Gaming page for further guidance on keeping gaming safe in your household.

11. Policy Changes

58com may update this Privacy Policy from time to time to reflect changes in the platform, applicable practices, or legal requirements. When we make material changes, we will notify registered users via email or a prominent notice on the platform, and we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of the 58com platform after the effective date of any update constitutes your acknowledgement of the revised policy. If you disagree with any changes, you should stop using the platform and may request account closure.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the 58com support team. We are available 24 hours a day, seven days a week.

• Live chat: Available directly on the platform after logging in — the fastest way to reach us.
• Email: [email protected] — for formal data rights requests, please include "Data Rights Request" in the subject line.